Product Selection Specialist
About us
Bonfiglioli is a worldwide designer, manufacturer and distributor of a complete range of gearmotors, drive systems, planetary gearboxes and inverters, which satisfy the most challenging and demanding needs in industrial automation, mobile machinery and renewable energy.
Established in 1956, Bonfiglioli operates worldwide in 20 countries and 18 production facilities, with a wide network comprising 550 distributors and over 5.000 employees.
Excellence, innovation and sustainability are the drivers behind our growth as a company and team.
Main Responsibilities
The Customer Application Engineer ensures technical support to Sales function in technical pre-sales and post- sales activities, evaluating and selecting the best technical solutions that meets customer needs, managing the whole life-cycle of the customized drive solutions, from the design to testing and post sales customer technical services related to repair activities.
Main Responsibilities
- Product Development Strategy:
- Contributes to the development of local business by analyzing the market needs and ensuring the identification of the best technical solutions to meet the customer needs, according to a framework of guidelines, processes and procedures set by HQ.
- Pre-sales technical support:
- Provides support to Sales in analyzing Customer requests during the pre-order phase and propose the most suitable products configuration according to technical needs and in line with group strategies
- Application Engineering:
- Manage the whole life-cycle of the customized drive solutions through the validation of technical and economic feasibility analysis, and products’ technical documents (technical Drawings, Bills of Material, etc.)
- Ensures proper accountability over pull project (“client-driven”) management and execution of special products/solutions working closely with HQ (R&D and BU Project Office & Product Launch) in the elaboration of technical feasibility studies, contributing to the product development process.
- Product customization:
- Provides support to Operations in defining processes and production methods to delivery products with specific technical requirements
- Post-sales technical Support:
- Ensures the analysis and the management of customer claims and brought non-conforming product and processes to the attention of Operation function for the action and the creation of best practices
- Resolution of technical problems directly on customer site
Requirements
- Bachelor’s/Master’s degree in Electrical, Electronic or Mechatronic Engineering or related field
- English proficiency (B1 level)